Q & A

 1. What is difference between “shop” and “wholesale catalogue”?
Fabric in “shop” is stock available that can be purchased directly online or offline without minimum.
Fabric in “wholesale catalogue” is made to order which is supported to show our production lines.

2. What's the minimum custom order quantity?
Fabric minimum: 3000yds/order, 1000yds/color, accept small quantity with surcharge, Garment minimum: 800pcs/style, 200pcs/color

3. What's the delivery window of your custom fabrics and garments?
Fabric leadtime: normally 6~8 weeks, will be faster if greige available. Garment leadtime: normally 13~14 weeks.

4. Can you develop fabrics according to our request?.
While we do not develop custom fabrics as a customer's initial order, we do develop fabrics for existing customers and our designer works with our customers to realize their vision.

We offer products to Patagonia, prAna, Kathmandu, Outerknown, Eileen Fisher, Taylor Stitch, Mara Hoffman, J.Jill, Maloja, etc. We've worked with these brands in a stable business relationship for a long time.

5. Suggested wash label for hemp fabric.
Machine wash code gentle(hand wash code for silk blended fabric), tumble dry low, iron low, do not bleach, wash separately or with similar colors.

6. Returns and exchanges
Hemp Fortex gladly accept returns and exchanges please contact us within 14 days of delivery, ship items back to us within 30 days of delivery to our warehouse.
Please be sure to include a copy of your packing slip or invoice so we know from whom the product is being returned.

Items may not be returned if they have been cut, dyed, or altered in any way.

Buyers are responsible for return shipping cost, if the item is not returned in its original condition, the buyer is responsible for any loss in value.


7. When will online order be shipped?
Order with quantity less than 20Y will be sent out within 5 business days after order received.
Order with quantity more than 50Y, will be inspected and sent out within 7 business days.
It will take estimated 5-7 business days to be arrived. Actual delivery time will depend on the shipping method you choose.

8.Does Hemplus membership used for both custom and online order?
No, Hemplus only works for online or offline stock order.